RETURN / WARRANTY

RETURN POLICY: 

If you would like to return an item you purchased from Damage Inc. , the return must be made within 14 days of the date the item was purchased. The item must be in new / unused condition with the original packaging intact. Items will not be accepted without proof of purchase. Customer must pay the return shipping. Items returned 15-30 days past the date of receipt or delivery are eligible for exchange only. Items are no longer eligible for return or exchange after 30 days past the date of receipt or delivery. Sale items are not eligible for return. 

Defective items can be returned if we are notified within 48 hours of the receipt or delivery. Customer must pay the return shipping (see Warranty section below).

Damage Inc. will issue refunds once items have been received and determined undamaged. We will notify you once a refund has been issued. Refunds may take 4-7 business days. Refunds must include a copy of the original invoice and reason for the return. An insured/trackable shipping service is required. A Return Authorization is required for all returns. Refunds may take up to 7 business days to process and will be issued in the original form of payment used for the purchase.

Mounted snowboards are considered to be used products, and are typically not eligible for return. However, some mounted products may be accepted for return with the 14 day return period for a restocking fee on a case by case basis. 

Any promotional items such as free T-shirts, hats, or tools that are received with the order must also be returned in order to receive a full refund.  Not returning a promotional item will result in the un-returned item's retail value being deducted from the refund the customer receives. 

Damage Inc. accepts returns on a case by case basis. We reserve the right to refuse any return at our discretion. 

23/24 WARRANTY POLICY:

Damage Inc. snowboards come with a 1 year limited warranty. All warranties will be assessed on a case by case basis. We reserve the right to deny any warranty claim, for any reason. However, if your board has damage due to a manufacturing defect, we will do our best to repair it at no additional cost. If that damage is not repairable, we may offer you a replacement board at a 30% discount off the retail price. Please note, poor attitudes during the warranty process will promptly result in a warranty denial. 

RIPPER CLAUSE: If you break/destroy your board within a year, and it was your fault, we will still offer you a discount on a replacement deck. We want you to ride our boards and keep the stoke high. Just be honest with us about how the damage occurred. 

SHIPPING POLICY: 

Once Damage Inc. ships a customer's order, the order is the responsibility of the package carrier. We are not liable for missing or stolen packages. If you would like to require a signature on your order and/or have additional insurance on your package, please make a request in the notes section of your order. 

LIABILITY: 

Damage Inc assumes no liability from the use of any products we sell. By purchasing and/or using the product we sold, you assume all risk, responsibility and liability of any product ensuing loss or damage to persons or property. You accept any and all risks, dangers and hazards resulting in serious injury while using any product we sell.